Empathy Tech: Solving Problems Through Perspective (for Libertine)

Libertine recently published my article on empathy tech:

Lurking behind every technical product is a problem; a problem designers are attempting to solve through engineering. This fundamental principle has brought us everything from plastic cups that fit snugly in the water cooler dispenser to the lines of code that automatically sync your flight confirmation email with your Google calendar.

But there’s a meta-problem behind all the challenges which give rise to the objects and widgets adorning our lives: how do designers and engineers know which problems are worth solving?

Read on for the rest of the article on Libertine.